Thank you for trusting me with your beloved fur baby!  

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BOOKING & PAYMENT POLICY:

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Once your booking request is approved, you will receive an invoice.  Payment is due 30 days prior to first scheduled service.  Please refer to the due date on your invoice. 

 

For service requests made less than 30 days prior to the first scheduled service, payment is due on the date that the request is approved or by the Due Date listed on the invoice.    

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​Overnight Boarding (Pooch Sleepover) is not based on a 24 hour period. 

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For the day of pick up, there is a standard daycare charge as follows: 

Picked up before noon --> 1/2 daycare fee ($16 1st dog / $10 Each additional dog)

Picked up after noon --> full daycare fee ($32 1st dog / $20 Each additional dog)​

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*Please be as accurate as possible with your drop off and pick up times when making service requests

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HOLIDAY PRICING: Pricing for  all services over Holidays starts 2 days before and extends to 2 days after the actual holiday date and is $8/day.

**Holidays include: New Years Day, President's Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas. 

 

PAYMENT:

We accept major credit cards and ACH payments through the Time to Pet (TTP) portal.  When you sign up with TTP, you can add, change or submit payment in the Invoicing tab. If you prefer to use Venmo or Zelle, my information will be listed on the invoice.

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CANCELLATION & REFUND POLICY (non-package purchases):

100% Refund if the reservation is cancelled 7 days or more prior to the first scheduled service date.

50% Refund if the reservation is cancelled within 3-6 days of the first scheduled service date.

No refund for cancellation of reservations 2 days or less from the first scheduled service date.

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PACKAGE PURCHASES (Dog Walking / Pet Drop-In Visits Combo)

No Refunds on package purchases

10-Pack purchases are good for 60 days; 20-Pack purchases are good for 120 days.  Any un-used visits are forfeited when the time period expires. 

**Packages can be extended 30 additional days for a fee of $25.

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